1. Introduction
Welcome to Furniture Banao ("we", "our", or "us"). We operate India's first AI-powered B2B furniture marketplace at furniturebanao.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our Platform.
By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, business name, GST number, and password when you register.
- Profile Information: Business description, location, product categories, and other details you add to your profile.
- Product Listings: Product names, descriptions, images, pricing, and stock information uploaded by sellers.
- Communications: Messages, RFQs, and inquiries exchanged through the Platform.
- Documents: BOQ files, specification documents, or other files you upload for AI processing.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, search queries, and time spent on the Platform.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies: We use cookies and similar tracking technologies to enhance your experience and analyze Platform usage.
3. How We Use Your Information
- To create and manage your account and provide Platform services.
- To match buyers with relevant sellers using AI-powered algorithms.
- To process and respond to your RFQs, inquiries, and BOQ uploads.
- To send transactional emails (account verification, order updates, etc.).
- To send marketing communications (you may opt out at any time).
- To improve our Platform, features, and AI models.
- To detect and prevent fraud, abuse, and security incidents.
- To comply with applicable Indian laws and regulations.
- To display market rates and analytics to users.
4. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Other Users: Your business name, city, product listings, and contact details may be visible to registered buyers or sellers as part of normal marketplace operations.
- Service Providers: We share data with trusted third-party vendors (hosting, email, analytics, payment processing) who process data on our behalf under strict confidentiality agreements.
- Legal Requirements: We may disclose information to comply with Indian law, court orders, or government requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share information for any other purpose with your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for all data in transit.
- Encrypted storage for sensitive data at rest.
- Role-based access controls and Row Level Security on our database.
- Regular security audits and vulnerability assessments.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Cookies & Tracking
We use cookies to maintain your session, remember preferences, and analyze Platform performance. You can control cookie settings through your browser. Disabling cookies may affect certain Platform features.
We may also use third-party analytics services (such as Google Analytics) that collect anonymized usage data to help us improve the Platform.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention.
8. Your Rights
Under applicable Indian law and our policy, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to legal obligations).
- Portability: Request your data in a structured, machine-readable format.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at privacy@furniturebanao.com.
9. Children's Privacy
Our Platform is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.
10. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
